ACEII Support

aceii.com wants to make sure your point of sale hardware integrates well into your business and provides you with years of excellent service. As such, we offer phone and virtual support as well as on-site installation and repair. From barcode scanner configuration to wireless receipt printer installation, our tech support team has you covered.

Contact Us
Hours: M-F 11:00am – 8:00pm EST
Phone: 718-565-6063
E-Mail: Email Us

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ace quick support

aceii.com is reinventing the way you think about phone support! Service, value, and protection come with every POS product. Get an immediate response with little or no wait times with aceii.com’s  Free phone and e-mail support.

We offer solutions for:

  • Configuration Questions
  • Usability Questions
  • Compatibility Issues
  • Product Defects
  • Product Drivers & Manuals
  • Software Updates
  • Manufacturer Contact
  • Contact Us @ 718-565-6063; or Email Us

Didn’t order your hardware from aceii.com and still need help?

Please, don’t hesitate to call. For a small fee (see details in the links below), we can attempt to solve your tech support needs.

For Scanner Help

For Printer Help

For Cash Drawer Help

For General Hardware Help

Virtual Support

With high-speed Internet, our Free Virtual On-Site Support gets you back to business in a snap! Our Help Desk team utilizes secure remote login software to establish a remote connection directly to your PC. It’s as if a help desk specialist were sitting right at your desk!

With Virtual On-Site Support, aceii.com can:

  • Diagnose Your Problem
  • Resolve Configuration Issues
  • Resolve Compatibility Issues
  • Answer Usability Questions
  • Contact Us @ 718-565-6063 or Email Us

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ace quick support

On-site Installation

With our nationwide On-Site Installation Services, hit the ground running with your new aceii.com Complete Retail or Restaurant System. We can have you up and running out-of-the-box! Purchase an installation option when you place your order, and our Customer Care team will call to schedule your installation at your convenience.

  • See product descriptions for options and pricing or contact our expert POS support team M-F 11:00 a.m.–8:00 p.m. EST.

On-site Repair

Experience the ultimate in service and peace of mind for your aceii.com Complete Retail or Restaurant System with nationwide On Site POS Repair Servicesfrom aceuu.com! When you’ve got a hardware failure, we’ve got you covered with:

  • 10:00 a.m. Overnight Spare Replacement with On-Site Service
  • Hourly Per-incident On-Site Support
  • Contact Us @ 718-565-6063 or Email Us

aceii.com Technical Support Terms & Conditions

  • Help Desk Services only support products purchased through aceii.com
  • If we are unable to resolve an issue, we will provide the customer with contact information for the product’s manufacturer.
  • Not all accessories offer the same support as their related products. Please call for support policies on accessories.
  • While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
  • Help Desk Support is not available for all products. See individual product description for details. In all cases, aceii.com Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. aceii.com is not responsible for individual manufacturers’ warranty policies.
  • The customer is responsible for their own system backup and recovery practices.

On-Site POS Installation Terms & Conditions:

  • On-Site POS Installation is limited to aceii.com Complete Retail Restaurant Systems.
  • On-Site POS Installation requires the purchase of an On-Site Installation Service option at the time of system purchase.
  • On-Site POS Installation does not include training.
  • On-Site Installation may not be available in all areas. Please contact a aceii.com Sales Representative to find out if your area is covered.

Phone Support Levels

  • Lifetime support covers eligible products for their lifespan, including setup and basic troubleshooting
  • Limited support only covers basic installation
  • Software support may have phone coverage for a set number of days, to help with initial setup and training. Additional support may be purchased in yearly contracts.

General aceii Tech Support

Your trusted and knowledgeable aceii tech support team is waiting to help you out with any of your point of sale hardware needs. We have free lifetime support for all hardware purchased on aceii.com*. Limited software support is available. Please see accessories.

Didn’t buy it from aceii.com? No problem. We can still help!
Prior to being charged for service a technician will determine if Advanced Computer Expert  will be able to address your issue.

Features

  • Friendly In House Support Staff (we do not outsource calls)
  • Support Has Broad Industry Knowledge
  • Available During Normal Business Hours
  • Short On-Hold Times – Call Backs Available

*Some items may not be able to be supported. Please see the product page or call for details.

Please note: This is not an extended warranty or comprehensive coverage, only phone support. We will make every effort to fix your problem but we do not guarantee that we can resolve the issue to your satisfaction.

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Recommended Models

ACE-SUPPORT-30

AceiiTech Support – Up to 30 Minutes, Diagnose and Support, One Issue – For Products Not Purchased on aceii.com

$ Call for price   

ACE-GENERAL-HELP

Aceii Tech Support for POS Hardware, Not Purchased On aceii.com, 1 Incident Only

$ Call for price

Additional Models

ACE-LIFE-SUPPORT

Please Call 718-565-6063